Karen plays nicely in the content strategy, information architecture, and interaction design sandboxes. She is Managing Partner at Bond Art + Science, a UX consultancy she founded in 2006, and formerly VP and National Lead for User Experience at Razorfish.
She also teaches Design Management in the Interaction Design MFA program at the School of Visual Arts. Her book, Content Strategy for Mobile, is published by A Book Apart.
Strategy
With users engaging more deeply and frequently with their mobile devices, they’re expecting an experience that’s as good as—even better than—the desktop web. It’s time to think about developing your content strategy for mobile. This workshop explores the challenges and constraints of presenting content in mobile interfaces and contexts. Desktop websites have gotten cluttered with useless information that doesn’t meet user needs. Mobile offers an opportunity to re-prioritize messages, rewrite jargon, and remove outdated information. You’ll learn how to use mobile as a wedge to create a better experience for ALL users.
This workshop will include a mix of hands-on exercises, discussion, and review of themes, problems, and real-world examples. We’ll analyze content from desktop websites and mobile websites and apps to uncover what works (and what doesn’t) when publishing on mobile.
In this workshop, you’ll learn:
Hands on-exercises include:
You don’t get to decide which device people use to access your content: they do. By 2015, more people will access the internet via mobile devices than on traditional computers. In the US today, nearly one-third of people who browse the internet on their mobile phone say that’s the only way they go online—in many countries, those numbers are even higher. It’s time to stop avoiding the issue by saying “no one will ever want to do that on mobile.” Chances are, someone already wants to. In this session, Karen will discuss why you need to deliver content wherever your customer wants to consume it — and what the risks when you don’t make content accessible to mobile users. Already convinced it’s important? She’ll also explain how to get started with your mobile content strategy, defining what you want to publish, what the relationship should be between your mobile and desktop site, and how your editorial workflow and content management tools need to evolve.
